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Data privacy

Foreword

The owners/operators of these website pages take the protection of your personal data very seriously. We treat your personal data confidentially and in compliance with the statutory data protection regulations and this data protection statement.

As a rule, use of this website is possible without providing personal data. Where personal data is collected on our web pages (for example, name, address or e-mail addresses), this will, to the extent possible, always be on a voluntary basis. Such data will not be passed on to third parties without your express consent.

We point out that the transmission of data over the internet (e.g. when communicating by e-mail) may involve security issues. Complete end-to-end protection of data from access by third parties is impossible.

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Data Protection Statement pursuant to Art. 13 GDPR:

1. Introduction
This website is provided to you by CLAGE GmbH. In the following, we inform you pursuant to the EU General Data Protection Regulation (GDPR) about how our website processes your personal data when the website is called up and used.

2. Responsibilities
Name and contact details of the person responsible can be found in our provider identification / imprint here: https://www.clage.com/en/contact/imprint.php.

3. Data Protection Officer
Our Data Protection Officer can be contacted by post, adding the address component “Data Protection Officer”, at:

CLAGE GmbH
“Data Protection Officer”
Pirolweg 1-5
21337 Lüneburg
or by e-mail at datenschutz@clage.de

4. Processing of personal data
4.1. General overview of the processing activities
Our website uses personal data for the following purposes:
– Presentation of products and services
– Establishing contact with our teams
– Presentation of maps to find us more easily
– Presentation of corporate and product films
– Coverage analysis for optimising the website
– Improvement in customer service

In the secure area of our websites we offer existing customers the following services:
– Appliance registration
– Service reports
– Spare parts shop
– Customer survey
– Contact person

4.2. Operation of the website
4.2.1. Nature and scope of the processing of personal data
The following information transferred automatically to us by your browser is processed during every visit to our website:

– Browser type/version
– Operating system used
– Name of the website visited previously
– IP address or hostname of your computer
– Date and time of the server inquiry

4.2.2. Purposes of and legal basis for the processing of personal data
The above data is processed by the person responsible to ensure proper operation of the website (compliance with legal duties, i.e. security of processing pursuant to Art. 6 Section 1 (f) GDPR, such as to combat or investigate cyber attacks)

4.2.3. Recipients or categories of recipients
Our websites are hosted by LüneCom Kommunikationslösungen GmbH, Marie-Curie-Str., 21337 Lüneburg and Datadock, 1 Rue du Havre, 67100 Strasbourg, France. A job processing agreement was concluded with the service providers pursuant to Art. 28 GDPR. The aforementioned data will be forwarded to other recipients only to the extent necessary for the prevention of criminal offences and/or if we are otherwise legal required to do so.

4.2.4. Period of retention
The personal data is deleted automatically 4 weeks after termination of the connection unless prevented by statutory retention periods.

4.2.5. Right to deletion, objection and correction
Collection of the data for the provision of the website and storage of the data in log files is absolutely necessary for the operation of the webpage. There is consequently no possibility to delete, object to or correct the data on the part of the user.

4.3. Use of cookies
4.3.1. Nature and scope of the processing of personal data
Our internet site uses cookies in order to provide you with a convenient and feature-rich online service and to verify your entitlement to use the range of services. Cookies are text files that contain information in order to identify returning visitors exclusively for the duration of the visit to the website. Cookies are stored on the hard disk of your computer and do not cause any damage there.

The website’s cookies contain personal data. Cookies save you the effort of entering data more than once, make the transmission of specific content easier and help us to identify particularly popular areas of our internet site. They help us to constantly improve the structure and content of our internet site.

The following cookies are stored on your terminal device:

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type:
Browser preference cookie

name:
Browser window cookie

function / purpose:
The pop-up window is displayed on the homepage. It contains information on data protection and Google Analytics in particular. The cookie serves to perform a review (exclusively locally on the visitor’s computer) whether the pop-up window has to be displayed again. No server-side communication takes place.

Storage period:
7 days

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type:
Browser preference cookie

name:
Google Analytics consent cookie

function / purpose:
This cookie stores whether the visitor consents to the use of Google Analytics: Google Analytics is only activated if consent if provided; if denied, Google Analytics remains switched off.

Storage period:
7 days

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type:
Browser statistics cookie

name:
_ga cookie

function / purpose:
Cookie from Google Analytics. Is used to differentiate between users. This cookie is set only after the visitor has given consent to the use of Google Analytics.

Storage period:
2 years

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type:
Browser statistics cookie

name:
_gid cookie

function / purpose:
Cookie from Google Analytics. Is used to differentiate between users. This cookie is set only after the visitor has given consent to the use of Google Analytics.

Storage period:
24 hours

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type:
Browser preference cookie

name:
Partner area login cookie

function / purpose:
Cookie that contains access authorisation of a existing registered customers to the protected partner area of the CLAGE websites. This cookie contains only an ID number. In addition, a further ID number is stored in a database that is linked to the user. Then, if the cookie ID matches the ID in the database the user is logged in automatically. The cookie is set only if the access data entered is correct. This cookie is deleted again when the user logs off. Personal data is therefore not stored directly in the cookie. In addition, the IP address of the most recent login is stored in a database for security and technical reasons.

Storage period:
30 days

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4.3.2. Purposes of and legal basis for the processing of personal data
The legal basis for the processing of personal data using cookies for analysis purposes is, if the user has given consent to this, Art. 6 Section 1 (a) GDPR. In this case we ask users for their consent on the website before setting the cookie.

4.3.3. Period of retention, possibility of objection and elimination
Cookies are stored on the user’s computer and are transferred from there to our website. Consequently, you the user also have full control over the use of cookies.
By changing the settings in your internet browser, you can deactivate or limit the transfer of cookies. Cookies already stored can be deleted at any time. This process can also be automated. If cookies are deactivated for our website, it may no longer be possible to use all the website’s functions in full.

4.4. Contact form or making contact by e-mail
4.4.1. General information
Our contact form offers a simple way to send us online typical inquiries about products and services. This might include the following: request printed information material, search for a dealer or fitter, request to use a CLAGE online service, registration for an event, technical questions, distribution questions, general questions, etc.

If you send us inquiries by contact form, we process the following data for the purpose of handling the inquiry:
– Personal master data
– Address data
– Communication data
– Data on your inquiry

Alternatively, it is possible to make contact using the e-mail addresses provided. In the latter case, your personal data transmitted with the e-mail is stored.

In neither case is the data passed on to third parties. The data are used exclusively for the internal processing of the inquiry and for the communications required for this.

4.4.2. Purposes of and legal basis for the processing of personal data
The processing of personal data from the dialogue box serves solely the purpose of processing the establishment of contact. If the making of contact is directed at the initiation, fulfilment or termination of an agreement, the legal basis for processing is Art. 6 Section 1 (b) GDPR. In all other cases, the legal basis of Art. 6 Section 1 (a) GDPR (consent) will apply.

4.4.3. Recipients or categories of recipients
Alternatively, it is possible to make contact using the e-mail addresses provided.

4.4.4. Transmission of personal data to third countries
No data is transmitted to countries outside of the EU or the EEA (known as “third countries”).

4.4.5. Period of retention
Your data is processed as part of your making contact and deleted when no longer necessary, i.e. when it can be assumed from the circumstances that the matter concerned has been conclusively clarified and processing is not prevented by statutory retention periods.

4.4.6. Right to information, deletion, objection and correction
You have the possibility at all times to revoke your consent to processing of personal data effective for the future. If you have contacted us by e-mail, you can revoke your permission for storage of your personal data at any time. In such a case, it will be impossible to continue the conversation. For this purpose, write an e-mail to the following address: datenschutz@clage.de. All personal data stored over the course of establishing contact is deleted in such a case.

4.5. Range measurement
4.5.1. General information
On this website we use the Google Analytics component (with anonymisation function). Google Analytics is a web analysis service. Web analysis is the collection, compilation and evaluation of data on the behaviour of visitors to websites. A web analysis service records, among other things, data on the website from which a data subject arrives at a website (known as a referrer), which subpages of the website were accessed and how often and how long a subpage was looked at.
The person responsible for processing uses the “_gat._anonymizeIp” feature for the web analysis using Google Analytics. Google uses this feature to abbreviate and anonymise the IP address of the internet connection of the data subject if our internet pages are accessed from a member state of the European Union or another contracting state of the Treaty on the European Economic Area.

4.5.2. Purposes of and legal basis for the processing of personal data
The processing of users’ personal data makes it possible to analyse the surfing behaviour of our users. Evaluating the harvested data puts us into a position to compile information on the use of the individual components of our website. This helps us to constantly improve our website and its user-friendliness. If you have given your consent at the beginning of the visit, the legal basis for the processing of the data will be pursuant to Art. 6 Section 1 (a) GDPR. Anonymisation of the IP address adequately takes account of the users’ interest in the protection of their personal data.

4.5.3. Recipients or categories of recipients
The operator of the Google Analytics component is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland.

4.5.4. Transmission of personal data to third countries
Your personal data may be transferred within Google to a third country (Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA). In its adequacy decision (EU) 2016/1250 of 12 July 2016 (EU-US Data Protection Shield), the European Commission decided that there is an adequate level of data protection in the USA if companies have the appropriate certification. You can view the corresponding certificate from Google here: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

4.5.5. Period of retention
The data is deleted as soon as it is no longer needed for our record-keeping purposes. In this case, this is upon expiry of 14 months.

4.5.6. Right to deletion, objection and correction
The data subject can at any time prevent the setting of cookies by our website by means of a corresponding setting in the internet browser used and thus object to the setting of cookies on a permanent basis. Such a setting in the internet browser used would also prevent Google from setting a cookie on the IT system of the data subject. In addition, any cookie already set by Google Analytics can be deleted at any time through the internet browser or another computer program.

Furthermore, the data subject has the possibility of objecting to collection of the data generated by Google Analytics relating to use of this website and the processing of such data by Google and to prevent the same.

To achieve this, the data subject must download and install a browser add-on from this link: https://tools.google.com/dlpage/gaoptout. This browser add-on informs Google Analytics via JavaScript that no data or information on visitors to internet pages may be transferred to Google Analytics. Google treats installation of the browser add-on as objection. If the information technology system of the data subject is deleted, formatted or installed again at a later date, the data subject will have to install the browser add-on again in order to deactivate Google Analytics. If the browser add-on is deinstalled or deactivated by the data subject or another person attributable to that person’s sphere of influence, there is the possibility of reinstalling or reactivating the browser add-on.

More information and Google’s current data protection regulations can be retrieved at https://www.google.de/intl/de/policies/privacy/ and at http://www.google.com/analytics/terms/de.html. Google Analytics is explained in more detail at this link https://www.google.com/intl/de_de/analytics/.

4.5.7 Disabling Google Analytics
You can switch off the use of Google Analytics when you visit our website. Click HERE.

Further information about Google Analytics and Cookies:
If you have allowed the use of cookies on your output device, a cookie called the "Google Analytics Opt-out Cookie" will be set by clicking on the above link. This cookie is valid for 365 days, which means that Google Analytics will be turned off automatically over the next 365 days on your subsequent visits to our website. After 365 days or a deletion of this cookie on your output device, Google Analytics will be used again when you visit our website.

4.6. Google Maps

4.6.1. General information
Our website uses "Google Maps" in various places to show you, for example, our specialist partners or others on a road map and to make your journey easier. The operating company of the Google Analytics component is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

4.6.2. Purposes of and legal basis for the processing of personal data
When calling up this website, personal data is automatically transferred to the service provider pursuant to Item 4.2. Your personal data is processed in order to make it possible to display the location of our specialist partners etc. (legitimate interest pursuant to Art. 6 Section 1 (f) GDPR).

4.6.3. Recipients or categories of recipients
The operator of the Google Analytics component is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland.
Google may transfer information harvested by Google Maps to third parties to the extent required by law or to the extent that companies process such data on behalf of Google. It cannot be ruled out that Google will associate your IP address with other Google data.
It is technically feasible for Google to identify at least individual users on the basis of the data received. We are not able to exert any influence on whether personal data and users’ personality profiles are processed by Google for other purposes.

4.6.4. Transmission of personal data to third countries
Your personal data may be transferred within Google to a third country (Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA). In its adequacy decision (EU) 2016/1250 of 12 July 2016 (EU-US Data Protection Shield), the European Commission decided that there is an adequate level of data protection in the USA if companies have the appropriate certification. You can view the corresponding certificate from Google here: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

4.6.5. Period of retention
We are not aware of how long Google stores the aforementioned data.

4.6.6. Right to deletion, objection and correction
If you do not consent to transmission of data to Google, then you will not be allowed to visit subpages of our website where Google Maps has been integrated. It is easily possible for you to deactivate the service provided by Google Maps and thus prevent the transmission of data to Google. To achieve this, deactivate JavaScript in your browser. We point out, however, that you will not be able to use the map function in such a case. More information on this can be found in the terms of service for Google Maps and Google’s data protection statement.

4.7. Corporate and product films
4.7.1. General information
We embed videos from the “YouTube” platform. Our videos act as a source of information for end customers, specialist partners and other individuals who want to obtain more information on our company, our products and our services. The operator of the Google Analytics component is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland.

4.7.2. Purposes of and legal basis for the processing of personal data
When calling up this website, personal data is automatically transferred to the service provider pursuant to Item 4.2. The data is processed in order to facilitate the display of videos (legitimate interest pursuant to Art. 6 Section 1 (f) GDPR).

4.7.3. Recipients or categories of recipients
The operator of the Google Analytics component is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland.

4.7.4. Transmission of personal data to third countries
Your personal data may be transferred within Google to a third country (Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA). In its adequacy decision (EU) 2016/1250 of 12 July 2016 (EU-US Data Protection Shield), the European Commission decided that there is an adequate level of data protection in the USA if companies have the appropriate certification. You can view the corresponding certificate from Google here: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

4.7.5. Period of retention
We are not aware of how long YouTube or Google stores the aforementioned data.

4.7.6. Right to deletion, objection and correction
Google’s data protection statement: https://www.google.com/policies/privacy/

Opt-out in Google accounts: https://adssettings.google.com/authenticated

4.8. Appliance registration
4.8.1. General information
Appliance registration allows customers to register the products they have bought along with communication details, customer master data and appliance-specific data (article number, serial number, etc.). For this purpose, the customer is able to log in with his/her password and can call up online his/her registered appliances and registered users. It is possible to register without a login.

4.8.2. Purposes of and legal basis for the processing of personal data
CLAGE offers the possibility of registering appliances as a voluntary service aimed at providing better customer service. In this case, the legal basis of Art. 6 Section 1 (a) GDPR (consent) will apply.

4.8.3. Recipients or categories of recipients
A job processing agreement was concluded with the service provider pursuant to Art. 28 GDPR. The above data is forwarded exclusively to CLAGE.

4.8.4. Transmission of personal data to third countries
No data is transmitted to countries outside of the EU or the EEA (known as “third countries”).

4.8.5. Period of retention
The storage period for all archived documents complies at the least to the statutory periods pursuant to Sec. 257 HGB (German Commercial Code) and Sec. 147 AO (German Fiscal Code).

4.8.6. Right to deletion, objection and correction
You have the possibility at all times to revoke your consent to processing of personal data effective for the future. If you have contacted us by e-mail, you can revoke your permission for storage of your personal data at any time. In such a case, it will be impossible to continue the conversation. For this purpose, write an e-mail to the following address: datenschutz@clage.de. All personal data stored over the course of establishing contact is deleted in such a case.

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The following items (4.9. to 4.11.) relate to the protected partner area of our websites. This area is only accessible by registered existing customers. In order to obtain authorisation for this area, existing customers have to apply to us in writing for access quoting their customer number. They will be given a password which, used along with their customer number, will allow them to log in. After a successful log in, access authorisation is stored with a cookie for no longer than 30 days (see “Cookies” section).

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4.9. Spare parts shop
4.9.1. General information
Existing customers can purchase spare parts on this page. Customer-, order- and item-specific data is stored.

4.9.2. Purposes of and legal basis for the processing of personal data
CLAGE uses this service to provide better customer service. This is a voluntary service provided to our customers.

The processing of personal data from the dialogue box serves solely the purpose of processing the establishment of contact. If the making of contact is directed at the initiation, fulfilment or termination of an agreement, the legal basis for processing is Art. 6 Section 1 (b) GDPR. In all other cases, the legal basis of Art. 6 Section 1 (a) GDPR (consent) will apply.

4.9.3. Recipients or categories of recipients
The above data is forwarded exclusively to CLAGE.

4.9.4. Transmission of personal data to third countries
No data is transmitted to countries outside of the EU or the EEA (known as “third countries”).

4.9.5. Period of retention
The storage period for all archived documents complies at the least to the statutory periods pursuant to Sec. 257 HGB (German Commercial Code) and Sec. 147 AO (German Fiscal Code).

4.9.6. Right to deletion, objection and correction
You have the possibility at all times to revoke your consent to processing of personal data effective for the future. If you have contacted us by e-mail, you can revoke your permission for storage of your personal data at any time. In such a case, it will be impossible to continue the conversation. For this purpose, write an e-mail to the following address: datenschutz@clage.de. All personal data stored over the course of establishing contact is deleted in such a case.

4.10. Online service report
4.10.1. General information
Service partners commissioned by CLAGE can document their assignments performed on behalf of CLAGE on this page. Order, location, appliance, material and billing data are stored.

4.10.2. Purposes of and legal basis for the processing of personal data
We offer this service to our service providers on a voluntary basis. The processing of personal data from the dialogue box serves solely the purpose of processing the establishment of contact. If the making of contact is directed at the initiation, fulfilment or termination of an agreement, the legal basis for processing is Art. 6 Section 1 (b) GDPR. In all other cases, the legal basis of Art. 6 Section 1 (a) GDPR (consent) will apply.

4.10.3. Recipients or categories of recipients
The above data is forwarded exclusively to CLAGE.

4.10.4. Transmission of personal data to third countries
No data is transmitted to countries outside of the EU or the EEA (known as “third countries”).

4.10.5. Period of retention
The storage period for all archived documents complies at the least to the statutory periods pursuant to Sec. 257 HGB (German Commercial Code) and Sec. 147 AO (German Fiscal Code).

4.10.6. Right to deletion, objection and correction
You have the possibility at all times to revoke your consent to processing of personal data effective for the future. If you have contacted us by e-mail, you can revoke your permission for storage of your personal data at any time. In such a case, it will be impossible to continue the conversation. For this purpose, write an e-mail to the following address: datenschutz@clage.de. All personal data stored over the course of establishing contact is deleted in such a case.

4.11. Customer survey (“Feedback”)
4.11.1. General information
Existing customers can use this page to let us known, on a scale of 1 to 6, how satisfied they are with our products and services.

4.11.2. Purposes of and legal basis for the processing of personal data
This service offers customers the opportunity to rate CLAGE. It serves to improve our products, our services and our advertising. This is a voluntary service provided to our customers. The processing of personal data from the dialogue box serves solely the purpose of processing the establishment of contact. If the making of contact is directed at the initiation, fulfilment or termination of an agreement, the legal basis for processing is Art. 6 Section 1 (b) GDPR. In all other cases, the legal basis of Art. 6 Section 1 (a) GDPR (consent) will apply.

4.11.3. Recipients or categories of recipients
The above data is forwarded exclusively to CLAGE.

4.11.4. Transmission of personal data to third countries
No data is transmitted to countries outside of the EU or the EEA (known as “third countries”).

4.11.5. Period of retention
The storage period for all archived documents complies at the least to the statutory periods pursuant to Sec. 257 HGB (German Commercial Code) and Sec. 147 AO (German Fiscal Code).

4.11.6. Right to deletion, objection and correction
You have the possibility at all times to revoke your consent to processing of personal data effective for the future. If you have contacted us by e-mail, you can revoke your permission for storage of your personal data at any time. In such a case, it will be impossible to continue the conversation. For this purpose, write an e-mail to the following address: datenschutz@clage.de. All personal data stored over the course of establishing contact is deleted in such a case.

4.12 Facebook fan page
On our Facebook fan page https://de-de.facebook.com/clage.de/ we offer you further information about our services.

4.12.1 Type and scope of processing of personal data
We use the personal data that you transmit to Facebook when using the fan page in order to analyse the use of our fan page and to tailor our offer to the target group. We use statistical reports such as the total number of page views, "Like" information, devices used, page activity, post interactions and reach, user activity (comments, shared content, responses), origin (country and city), language, shop views and clicks, age group, gender, educational level, occupation, relationship status, clicks on phone numbers or Facebook groups associated with our site. We use, for example, the age and gender distribution for a customized approach, attractive design and the preferred visiting times of the users for a time and content optimized planning of our contributions.

4.12.2 Purposes and legal basis for the processing of personal data
For the offered information service we operate together with Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland a joint responsibility according to art. 26 DSGVO https://www.facebook.com/legal/terms/page. The legal basis for the processing is our legitimate interest pursuant to Art. 6 para. 1 letter f) DSGVO to draw attention to our services and to be able to contact you.

4.12.3 Recipients or categories of recipients
Facebook Insights as well as the entire Facebook fan page is a service of Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA). As a provider, Facebook carries out the surveys and evaluations of personal data required for our statistics and is thus able to establish a personal reference to this data. Facebook is solely responsible for these further data processing operations. Facebook has, however, submitted to the EU-US Privacy Shield, which serves to promote data protection. For more information, please visit https://www.privacyshield.gov/EU-US-Framework.

4.12.4 Duration of Storage
We do not know how long Facebook stores the above data.

4.12.5 Right to information, correction, objection and deletion
However, in accordance with the Facebook Terms of Use https://www.facebook.com/legal/terms/, which you agreed to when creating your Facebook profile, we may identify the subscribers or users of our fan page and view your profile and other shared information from them and contact you. Because only Facebook has full access to user information, we encourage you to contact Facebook directly if you wish to exercise the rights set forth in point 5. You will find further information on this in the links to data processing at Seiten-Insights https://www.facebook.com/legal/terms/information and data protection at https://www.facebook.com/about/privacy.. The complete data guidelines of Facebook https://de-de.facebook.com/full give you an overview of the data processing by Facebook.

Alternatively, we offer you support at the address mentioned in point 3 to assert your rights against Facebook.

4.13 Voice Command with Third-Party Help

4.13.1. General information
We offer you the possibility to control our products with the voice control Alexa from Amazon or Google Assistant. This requires that you register with us in the CLAGE cloud to establish a connection between your Alexa or Google device and the CLAGE product.
When you register, your email address, username and password will be processed. You must verify your registration by confirming your e-mail address. The registration process will result in the processing of the IP address of your terminal and the corresponding time data.

4.13.2 Purposes and legal basis for processing personal data
The processing of personal data is carried out to initiate, execute or terminate a contract pursuant to Art. 6 Para. 1 lit. b DSGVO. Our service providers are included on the basis of our legitimate interest in the secure and efficient provision of our services pursuant to Art. 6 para. 1 lit. f DSGVO in conjunction with Art. 28 DS-GVO (order processing).

4.13.3 Recipients or categories of recipients
The above-mentioned data will only be passed on to authorised employees and other service providers such as Amazon EU SARL, 5 Rue Plaetis, 2338 Luxembourg (hereinafter referred to as Amazon) or Google Ireland Limited, Gordon House, Barrow Street, Dublin 4 (hereinafter referred to as Google) in order to establish the connection between the devices and contract processors as part of support and maintenance activities.

4.13.4 Transfer of Personal Data to Third Countries and Appropriate Guarantees
Your registration data will be processed in a computer center in Germany at Amazon. Since it cannot be ruled out that the US parent organisation may also access this data, an agreement has been concluded in accordance with Art. 46 Para. 2 lit. d) DSGVO in order to ensure adequate protection of your data.

4.13.5 Duration of storage
Personal data will be stored in the CLAGE Cloud for as long as you use the Service. The data will not be deleted automatically. For information on how to delete your data, see section 4.13.6.

4.13.6 Right to deletion and correction
You have the possibility to have your personal data corrected or deleted at any time. All you need to do is send an e-mail to the contact details mentioned in point 3 using the e-mail address used during registration.

4.13.7 Other information
For the connection with our devices the creation of a user account in the CLAGE Cloud is necessary. During use, the user ID and the device ID are transferred to Amazon in encrypted form for verification.
The customer's usage data is stored at Amazon. CLAGE does not have access to it itself. The terms of use that you have agreed to with Amazon within the scope of the services apply. Further information on Amazon can be found in the Privacy Policy and in the help section "Alexa, Echo devices and your privacy".

5. Data subject rights
Insofar as your personal data is processed on the occasion of your visit to the website and when using the services, you are entitled to the following rights, which you can assert at the above-mentioned offices, if the legal requirements within the meaning of the DSGVO are met:

- Art. 15 DSGVO: Right to information of the person concerned
You have the right to obtain information about which personal data the responsible person processes to your person.

- Art. 16 DSGVO: Right of rectification
If your personal data is not correct or incomplete, you may request the correction of incorrect information or the completion of incomplete information.

- Art. 17 DSGVO: Right to deletion
Under the conditions of Art. 17 DSGVO, you may request the deletion of your personal data. Your right to deletion depends, among other things, on whether your personal data is still required by the person responsible for fulfilling his statutory duties or whether the person responsible or third parties can prove a predominant legitimate interest, such as the defence or assertion of legal claims.

- Art. 18 DSGVO: Right to limitation of processing
You can request the restriction of the processing of your personal data. The right to limit the processing exists in the following cases:
- If you dispute the accuracy of your personal data stored with the responsible person, the responsible person usually needs time to check this. For the duration of the verification, you have the right to request that the processing of your personal data be restricted.
- If the processing of your personal data has taken place unlawfully, you may request that the data processing be restricted instead of deleted.
- If the controller no longer needs your personal data, but you need it for the exercise, defence or assertion of legal claims, you have the right to demand the restriction of the processing of your personal data instead of deletion.

- If you have lodged an objection pursuant to Art. 21 para. 1 DSGVO, a balance must be struck between your interests and those of the person responsible or third parties. As long as it is not yet clear whose interests predominate, you have the right to demand that the processing of your personal data be restricted.
- If you have restricted the processing of your personal data, such data - apart from its storage - may only be processed with your consent or for the purpose of asserting, exercising or defending legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the European Union or a Member State.

- Art. 20 DSGVO: Right to data transferability
You have the right to have data processed automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible person, this will only be done as far as it is technically feasible.

- Art. 21 DSGVO: Right of objection
If data processing is carried out on the basis of Art. 6 para. 1 lit. e) (necessary processing carried out in the public interest or in the exercise of official authority) or lit. f) (legitimate interest) DSGVO, you have the right at any time to object to the processing of your personal data for reasons arising from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which a processing is based can be found in this data protection declaration. If you file an objection, the data controller will no longer process your personal data unless he can prove compelling reasons worthy of protection for the processing which outweigh your interests, rights and freedoms or the processing serves the assertion, exercise or defence of legal claims. If your personal data are processed for the purpose of direct advertising, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling, insofar as it is connected with such direct advertising. If you object, your personal data will no longer be used for direct marketing purposes.

- Art. 7 para. 3 DSGVO: Right to revoke consent
You have the right to revoke your consent to the processing of your personal data at any time with effect for the future. The revocation of your consent does not affect the legality of the processing, which took place on the basis of your consent up to the time of revocation.

6. Right to complain to the supervisory authority
You have the right to file a complaint to the following supervisory authority if you are of the opinion that our processing of your personal data is in breach of current data protection legislation: Data Protection Officer for the State of Lower Saxony, Prinzenstraße 5, 30159 Hanover.

7. Links to other internet sites
Our website contains links to other internet sites. We have no influence on whether the operators of such sites comply with the provisions of data protection. Despite careful checks of the content carried out beforehand, we cannot assume any liability for external links to third-party content.

8. Security of processing
For reasons of security and to protect the transfer of confidential content, such as the inquiries you send us as website operator, this site uses SSL encryption. You can recognise an encrypted connection by the change in the address line of the browser from "http://" to "https://” and the lock symbol on your browser line.

9. Validity and updating of the data protection statement
The ongoing development of our website or the implementation of new technologies may make it necessary to amend this data protection statement effective for the future. We recommend that you always refer to the current data protection statement.

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29.10.2019